Tool.lk Returns and Warranty Policy
1. General Return Policy We want you to be completely satisfied with your purchase. Tool.lk accepts returns within 14 days of the original purchase date. To be eligible for a standard return, your item must be in good, unused condition and in its original packaging.
2. Return Shipping Costs Responsibility for return shipping costs depends on the reason for the return:
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Faulty or Defective Products: If a product arrives with a manufacturing fault or defect, Tool.lk will bear the full cost of the return.
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Change of Mind or Other Reasons: If you are returning a product for any other reason (and the item is in good condition), you, the customer, are responsible for covering the return shipping costs.
3. How to Return an Item You can return your items to us using one of the following methods:
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Via Post/Courier: Mail your item securely to our physical store.
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In-Person Drop-off: Hand over the product directly at our physical location.
Return Address: Tool.lk 553\F, Trincomalee Street, Matale, Sri Lanka
4. Refunds Once your return is received and inspected to ensure it meets our return conditions, we will process your refund. Approved refunds will be issued to your original method of payment within 3 working days.
5. Warranty Policy Tool.lk stands by the quality of the equipment we sell. We offer warranties on power tools ranging from 6 months to 5 years.
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The exact warranty period varies by product and brand.
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Warranty coverage is subject to the specific manufacturer’s warranty conditions provided with the product.
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Warranties generally cover manufacturing defects and do not cover damage caused by misuse, normal wear and tear, or unauthorized repairs.